Shipping policy

Momsora ships across India from our base in Parappanangadi, Malappuram, Kerala. We do not ship internationally yet. If you are outside India and want something sent, write to hello@momsora.in and we will tell you honestly whether we can arrange it.

We dispatch every order through Shiprocket, a logistics aggregator that connects us to India Post, Delhivery, Blue Dart, Xpressbees, Ekart, Amazon Shipping and other national couriers.

Shiprocket assigns the courier for your pincode automatically, so the carrier printed on your parcel may differ from one order to the next. You will always be told which courier is carrying your order and given its AWB tracking number.

Because the physical handling is done by these couriers, delivery timelines are estimates rather than guarantees. We stay accountable for the parcel until it reaches you, and we chase the courier on your behalf whenever it stalls.

Standard orders are packed and handed to the courier within 1–2 working days. Personalised items add 1–3 working days, because each one is made for you after you order.

Current shipping options, charges and delivery estimates are shown live on this page and at checkout, and the price you see at checkout is the price you pay. Working days exclude Sundays and public holidays. Orders placed on Friday evening or over the weekend are dispatched on the next working day.

As soon as your order is handed over you receive an email with the courier name, AWB number and a tracking link.

You can also track any order at any time from the Track order page using your order number and email address, or from My orders if you have a Momsora account. Tracking can take up to 24 hours to show its first scan after dispatch — that gap is normal and does not mean the parcel is lost.

Couriers usually make up to three delivery attempts. Please keep the phone number you gave at checkout reachable — most failed deliveries are simply unanswered calls.

If all attempts fail, or the address turns out to be incomplete or incorrect, the parcel is returned to us. We will contact you before re-dispatching. Re-dispatch is charged again at the current shipping rate; if you would rather not receive it, we refund the item value but not the shipping already spent.

If a parcel arrives visibly crushed, torn or opened, please refuse it if you can, or photograph it before opening.

Damage in transit is fully covered — report it within 24 hours of delivery with an unboxing video and photos, and we replace the item free of charge. The full process is set out in our returns and refunds policy.

Cash on delivery is available on serviceable pincodes, subject to the courier accepting it and to any order-value limit shown at checkout. Personalised and made-to-order items may be prepaid only, because they cannot be resold if refused.

Repeatedly refused cash-on-delivery parcels may lead us to restrict that option on future orders.

Weather, strikes, regional restrictions, festival volumes and courier backlogs can delay a parcel beyond the estimate shown. We do not control these, but we do track them — if your order is running late, write to hello@momsora.in with your order number and we will pull the courier record and tell you exactly where it is.