Can I cancel my order?

Yes — any order can be cancelled free of charge before it is dispatched. Once the parcel is handed to the courier it can no longer be cancelled.

Can personalised orders be cancelled?

Personalised orders can only be cancelled before production starts, usually within a few hours of ordering. After engraving or printing begins the order is final.

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Cancellation policy

You can cancel a Momsora order before it is dispatched. Here is the window, the exceptions and how the money comes back.

Last updated 16 August 2026

Cancelling before dispatch

You can cancel any order free of charge until it is handed to the courier. In practice this is the first 1–2 working days after you place it.

Open the order in My orders and choose Request cancellation, or write to hello@momsora.in with your order number. We confirm the cancellation by email.

After dispatch

Once the parcel is with the courier we cannot recall it. If you no longer want the order, simply do not accept the delivery — the parcel returns to us and we refund the item value, minus the shipping already spent.

Please do not refuse a parcel repeatedly. It costs us both ways and we may restrict cash on delivery afterwards.

Items that cannot be cancelled

Some things are already in production the moment you order:

Personalised items, once production has begun.
Custom or made-to-order pieces.
Gift boxes already assembled and packed to your specification.

Refunds on cancelled orders

Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5–7 working days of confirmation. Bank posting times are outside our control and can add a couple of days.

Cash-on-delivery orders cancelled before dispatch cost nothing, so there is nothing to refund. If a gift card was used, the balance returns to the gift card.

Cancellations by Momsora

Very occasionally we have to cancel an order ourselves — stock that turned out to be damaged, a pricing error, a pincode the courier will not serve, or an order we reasonably believe to be fraudulent.

If that happens we tell you why and refund every rupee paid, in full, to the original payment method.

In short