Frequently asked

Open the sign-in page and choose the reset link. Enter your email and we will send you a secure link to set a new password.

Yes. Choose Continue with Google on the sign-in page. If you first registered with a password on the same email address, both methods will reach the same account.

Open Notification preferences in your account, or use the unsubscribe link at the bottom of any marketing email. Order and shipping emails always continue, because you need them to receive your parcel.

We collect only what we need to fulfil your order and improve the shop, and we do not sell your data. Our privacy policy explains what is stored, for how long, and how to request deletion under the DPDP Act 2023.

A Momsora gift card carries a balance and a code. The recipient enters the code at checkout and the balance is deducted from the order total. Anything left stays on the card for a future order.

Yes. Open the gift cards page and enter the code to see the remaining balance and the redemption history.

Gift cards are valid for the period printed on the card. If you are unsure, check the balance page or write to us with the code.

Yes. Apply the coupon first, then enter the gift card code. The gift card is deducted from the discounted total.

Yes. Every Momsora order ships gift-ready in our own packaging. At checkout you can add a gift note, and for many pieces you can choose a premium gift box.

Yes. Enter the recipient address as the delivery address and add a gift note. We never include a price slip inside gift parcels.

Build a Gift Box lets you choose a box size and fill it with pieces you pick yourself, then add a note and wrapping. It is the easiest way to make a set for a birthday, a nikah, Ramadan or Eid.

Yes. We handle volume orders for schools, madrasas, companies, weddings and events, including custom branding on selected pieces. Send the details through the bulk gifting enquiry page and we will reply with pricing and timelines.

For a dated occasion, order at least 10 days ahead for ready-to-ship pieces and at least 14 days ahead for anything personalised. During Ramadan and Eid, add a few more days.

Add the pieces you want to your bag, open the bag and go to checkout. You enter your delivery address, choose a shipping method, pick Cash on Delivery or online payment, and confirm. You will see an order number on the confirmation screen and receive the same number by email.

Yes. As soon as your order is placed we email a confirmation to the address on the order, with your order number, the items, the delivery address and the amount. If it has not arrived within a few minutes, check your spam folder before contacting us.

Tell us as soon as possible through the contact page with your order number. If the parcel has not been packed we can usually change the address or remove an item. Once a personalised item has gone into production or the parcel has been handed to the courier, changes are no longer possible.

Orders that have not yet been dispatched can be cancelled from your account under My Orders, or by writing to us with the order number. Personalised pieces cannot be cancelled once engraving or printing has started, because they cannot be resold.

Sign in and open My Orders in your account. Every order shows its status, the items, the amount paid and the tracking link once the parcel is on its way.

You can check out as a guest, but creating an account lets you track orders, save addresses, keep a wishlist and reorder faster. You can also track any order without signing in using the order tracking page and your order number.

We accept Cash on Delivery and online payment. Online payment covers UPI, major debit and credit cards, net banking and popular wallets.

Cash on Delivery is available on most serviceable pincodes and up to the order value shown at checkout. If it is not offered for your address, only online payment will appear.

Yes. Payments are handled by our payment partner on their secure infrastructure. Momsora never sees or stores your card number, UPI PIN or bank credentials.

Failed payments are reversed automatically by your bank, usually within 3 to 7 working days. If it has not returned, write to us with the order number and the transaction reference and we will follow it up.

Selected pieces can carry a name, an initial, a short message or a date. The product page tells you exactly which fields are available, the character limit and the scripts we can set, including Arabic.

Yes, on pieces that support Arabic. We typeset Arabic in a Naskh style. Please type or paste the exact text you want, because we set what you send us and cannot correct spelling in a language variant we cannot verify.

Personalised pieces need 2 to 4 extra working days in the studio before dispatch, on top of the normal delivery time.

The product page shows a live preview of your text as you type. For complex or multi-line requests, write to us and we can send a proof before production starts.

Personalised pieces cannot be returned or exchanged because they are made for you alone. If a personalised piece arrives damaged or the text differs from your order, we replace it under our damage policy.

Contact us immediately with your order number. If production has not started we will correct it free of charge. Once engraving or printing has begun, the text cannot be changed.

Keep jewellery away from perfume, water and humidity, and store it in the pouch it came in. Paper goods should be kept dry and out of direct sunlight. Full instructions for each material are on the size and care page.

Pieces made for children are designed with rounded finishes and child-safe materials. Small parts are not suitable for children under three; the product page notes any age guidance.

Momsora is designed and made in India. We work with a small number of trusted makers and finish, check and pack every order ourselves.

No. We do not accept returns or give refunds for change of mind, wrong choice or a piece simply not being what you expected. Please read the product page, the dimensions and the care notes carefully before ordering.

We replace it. Record one continuous, unedited unboxing video from the moment the sealed parcel is opened, and send it to us within 24 hours of delivery along with your order number and photographs. Once verified, we send a replacement at no cost.

It is the only reliable way for us to confirm a piece left our studio damaged rather than being damaged after delivery. This one requirement lets us keep replacements free and fast for genuine cases.

Once your claim is approved we dispatch the replacement within 2 working days, or within 4 working days for personalised pieces. You receive a fresh tracking link by email.

We ship across India through Shiprocket, which routes each parcel to the best-performing courier for your pincode. Depending on your location that may be Delhivery, Bluedart, Xpressbees, Ecom Express or India Post.

Ready-to-ship pieces are dispatched within 1 to 2 working days. Delivery then usually takes 4 to 7 working days depending on your pincode. Personalised pieces need 2 to 4 extra working days in the studio before dispatch.

Shipping charges are calculated at checkout based on your pincode and the weight of your parcel. Orders above the free-shipping threshold shown on the site ship free. You always see the exact charge before you pay.

When your parcel is handed to the courier we email you a tracking link. You can also open the order tracking page, enter your order number and email, and see the latest scan without signing in.

We deliver to almost every serviceable pincode in India. If your pincode is not serviceable by our courier partners, we will contact you and refund the order in full.

Not at the moment. Momsora currently ships within India only. If you would like a piece delivered abroad, write to us through the bulk and gifting enquiry form and we will tell you what is possible.

Occasional delays happen during festivals, weather disruptions or courier backlogs. If the tracking has not moved for three working days, contact us with your order number and we will raise it with the courier and keep you updated.

Couriers usually attempt delivery up to three times. Please keep the phone number on your order reachable. If the parcel returns to us undelivered, we will contact you to arrange a re-dispatch; re-dispatch shipping is chargeable.