Does Momsora accept change-of-mind returns?

No. Momsora does not accept returns or issue refunds for change of mind, wrong choice of design, or an order placed by mistake after it has been dispatched.

When is a replacement provided?

A free replacement is provided when an item arrives damaged, defective, incorrect or incomplete, and the claim is raised within 24 hours of delivery with a single unedited unboxing video that clearly shows the sealed parcel being opened.

Can personalised pieces be returned?

Personalised pieces cannot be returned or exchanged once production starts, because a name, date or message makes them unsellable. They are still replaced if they arrive damaged or engraved differently from the order.

Legal

Returns & refunds

Momsora does not accept change-of-mind returns. If your order arrives damaged, wrong or incomplete, we replace it — here is exactly how that works.

Last updated 16 August 2026

The short version

Momsora does not offer change-of-mind returns or refunds.

We are a small independent brand. Most of what we make is personalised or faith-related, and once an item has left us and come back it cannot be sold to anyone else. Open return windows have also been used against us often enough that a business our size simply cannot carry the loss.

What we do stand behind is the condition of what we send you. If we got the order wrong, or the courier damaged it, that is ours to fix — free, and without argument.

When we replace or refund

Raise a claim and we will make it right in the following cases:

The item arrived damaged or broken in transit.
You received the wrong item, or the wrong size, colour or variant of the right item.
An item is missing from a bundle, gift set or gift box.
The item has a manufacturing defect — stitching, printing, plating or binding that failed on arrival.
The personalisation printed on the item differs from the spelling you approved at checkout.

How to raise a claim

Write to hello@momsora.in, or open the order in your Momsora account and use Report an issue, within 24 hours of delivery.

Send us all of the following:

Your order number.
A continuous, unedited unboxing video that starts before the outer packaging is opened and shows the sealed parcel, the label and the item being taken out. This is the single most important piece of evidence and a claim cannot be approved without it.
Clear photos of the outer packaging, including the shipping label.
Clear photos of the fault itself.
A one-line description of what is wrong.

What happens next

We review every claim ourselves and reply within 2 working days.

If the claim is approved, we send a free replacement at our cost — you never pay return shipping on a fault that is ours. If the item is out of stock and cannot be replaced, we refund the amount you paid for it to the original payment method within 5–7 working days of approval. For prepaid orders the refund lands back on the card, UPI ID or wallet used; for cash-on-delivery orders we transfer to a bank account you nominate.

Keep the item and all its packaging until the claim is closed. We may ask for the item back, and we will arrange and pay for that pickup.

What is not covered

To be completely clear, these are not returnable or refundable:

Change of mind, or no longer needing the item.
A size, colour or variant you chose yourself and would now prefer differently.
Small natural variation in handmade, hand-finished or natural-material items — grain, weave, stitch and shade will never be identical twice.
Slight colour difference between your screen and the physical product.
Personalised items where the printed text matches the spelling you approved.
Damage caused after delivery, through use, washing, storage or accident.
Items returned to us without an approved claim — we cannot accept or process these.
Any claim raised more than 24 hours after delivery.

Cancelled and undelivered orders

Orders cancelled before dispatch are refunded in full — see our cancellation policy.

If a parcel is returned to us undelivered because the address was wrong or nobody was available across the courier attempts, we refund the item value but not the shipping already spent. We will always try to reach you before that point.

This policy is governed by Indian law and any dispute falls under the jurisdiction of the courts at Malappuram, Kerala. Nothing here limits rights you have under the Consumer Protection Act, 2019.

In short